Devry GSCM 326 Week 5 Quiz Latest

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Devry GSCM 326 Week 5 Quiz Latest

quiz 5

1. 1.Question : (TCO 9) As a design tool, a _____ enables management to study and analyze processes prior to implementation in order to improve quality and operational performance.

Likert’s scale

flowchart

quality manual

affinity diagram

Question 2. Question : (TCO 9) Value-creation processes differ from support processes in that value-creation processes

provide the infrastructure for production or deliver processes to create or deliver the actual product.

rarely align with the organization’s core competencies and strategic objectives.

generally do not add value directly to the product or service.

are driven by external customer needs.

Question 3. Question : (TCO 9) When a service ranks low on the dimensions of customer contact, labor intensity, and customization, the service providers need to emphasize _____ to provide a high-quality service to the customers.

training provided to the employees

employee behavior

professional judgment of the employees

physical facilities and procedures

Question 4. Question : (TCO 8) In the context of service errors, which of the following is an example of a treatment error?

Working on the wrong order

Unclean facilities

Lack of courteous behavior

Doing work incorrectly

Question 5. Question : (TCO 9) The process of measuring a company’s performance against best-in-class companies and using that information as a basis to define the company’s targets, strategies, and implementation is known as

total quality management.

process mapping.

benchmarking.

reengineering.

Question 6. Question : (TCO 10) _____ systems allow organizations to share databases in a networking environment and store and process key data in a unique database, distributing them to a large group of users.

Juran’s quality trilogy

Quincunx experimental

The balanced scorecard

Enterprise resource planning

Question 7. Question : (TCO 10) _____ is the term that describes the quantitative modeling of cause-and-effect relationships between performance measures, such as the customer satisfaction and product quality or employee performance.

Programming

Mining

Interlinking

Enterprise resource planning

Question 8. Question : (TCO 10) Which of the following analytical approaches or technologies is most likely to be used for data mining?

Histogram

Pareto diagram

Quincunx experiment

Fuzzy logic

Question 9. Question : (TCO 10) _____ involves the process of identifying, capturing, organizing, and using knowledge assets to create and sustain competitive advantage.

Knowledge mining

Suboptimization

Knowledge management

Lean production

Question 10. Question : (TCO 10) The ability to identify and transfer best practices within the organization is sometimes called

enterprise resource planning.

interlinking.

internal benchmarking.

data mining.

1. 1.Question : (TCO 1) Briefly describe supplier certification.

Question 2. Question : (TCO 10) What are two of the nice criteria businesses use when selecting appropriate measures and indicators of performance?

• Is it effective in measuring performance?

 

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Devry GSCM 326 Week 5 Quiz Latest