Devry GSCM 326 Week 1 Quiz Latest

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Devry GSCM 326 Week 1 Quiz Latest

week 1 quiz

  1. 1.Question : (TCO 2) Which of the following perspectives of quality considers quality to be synonymous with superiority or excellence?

Student Answer: Product perspective

Transcendent perspective

Value perspective

Manufacturing perspective

Instructor Explanation: See Chapter 1, page 6.

Points Received: 5 of 5

Comments:

Question 2. Question : (TCO 2) The quality assurance function helps to achieve quality by

Student Answer: ensuring that the firm provides adequate training to its salespeople so that they can appropriately answer all customer queries.

ensuring that the firm complies with laws and regulations regarding such things as product labeling, packaging, safety, and transportation.

providing special statistical studies and analyses to the manufacturing or business support functions.

authorizing sufficient budgeting for equipment, training, and other means of assuring quality.

Instructor Explanation: See Chapter 1, page 27.

Points Received: 5 of 5

Comments:

Question 3. Question : (TCO 1) Which of the following is true regarding production of services?

Student Answer: Compared to manufacturing, it is easier for service organizations to identify and measure customers’ needs and performance standards, because they involve human contact.

The production of services typically requires a lower degree of customization than does manufacturing.

Compared to manufacturing, production of services is typically less labor intensive.

Services are produced and consumed simultaneously.

Instructor Explanation: See Chapter 1, page 24.

Points Received: 5 of 5

Comments:

Question 4. Question : (TCO 1) Kosher’s, a supermarket in Surbury, employs various strategies to provide good quality products to consumers at lower prices compared to other competing stores. This marketing strategy is most likely to influence the _____ perspective of quality.

Student Answer: user

product

manufacturing

value

Instructor Explanation: See Chapter 1, page 7.

Points Received: 5 of 5

Comments:

Question 5. Question : (TCO 1) Which of the following is true of quality management during the age of craftsmanship that existed before the advent of industrial revolution?

Student Answer: Inspection was the primary means of quality control.

Various statistical methods and control charts were being used to identify quality problems in production processes and to ensure consistency of output.

Ensuring quality of the products was the responsibility of the quality departments and not the workers who were directly involved in creating the products.

Quality assurance was informal and efforts were made to ensure that quality was built into products by the people who produced them.

Instructor Explanation: See Chapter 1, page 11.

Points Received: 5 of 5

Comments:

Question 6. Question : (TCO 2) According to Peter Scholtes, a noted consultant, when people don’t understand systems

Student Answer: they try to resist the process of change.

they are less likely to distinguish between fact and opinion.

they see the symptoms but not the deep causes of problems.

they don’t see events as individual incidents but assume it to be the combined result of several independent forces.

Instructor Explanation: See Chapter 2, page 59.

Points Received: 5 of 5

Comments:

Question 7. Question : (TCO 2) The maintenance of a quality management system is accomplished by

Student Answer: daily inspections.

weekly staff meetings.

internal audits.

external audits.

Instructor Explanation: See Chapter 2, page 79.

Points Received: 0 of 5

Comments:

Question 8. Question : (TCO 2) Who among the following in an organization are typically responsible for selecting appropriate technologies, equipment, and work methods for producing quality products?

Student Answer: Production workers

Salespeople

Industrial engineers

Tool engineers

Instructor Explanation: See Chapter 1, page 22.

Points Received: 5 of 5

Comments:

Question 9. Question : (TCO 1) Organizations can ensure that the quality is rooted in their culture by

Student Answer: encouraging employees to do more than what they are expected to do through reward programs.

internalizing quality at the personal level and encouraging employees to practice quality in all activities of life.

ensuring that the company follows all the laws and regulations regarding product labeling, packaging, and other marketing requirements.

allotting sufficient budget for equipment, training, and other means of assuring quality.

Instructor Explanation: See Chapter 1, page 30.

Points Received: 5 of 5

Comments:

Question 10. Question : (TCO 1) The value perspective of quality is most important at the _____ stage in the creation and delivery of goods and services.

Student Answer: manufacturing

design

marketing

distribution

Instructor Explanation: See Chapter 1, page 10, Figure 1.1.

  1. 1.Question : (TCO 1) The core management principles of TQM focus on the customer, teamwork, and what else?

Question 2. Question : (TCO 2) How do leading CEOs and academia define a TQM

 

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Devry GSCM 326 Week 1 Quiz Latest

Best Devry GSCM 326 Week 1 Quiz Latest

Devry GSCM 326 Week 1 Quiz Latest