Devry GSCM 326 All Week Quiz Latest
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Devry GSCM 326 All Week Quiz Latest
Devry GSCM 326 Week 1 Quiz Latest
week 1 quiz
- 1.Question : (TCO 2) Which of the following perspectives of quality considers quality to be synonymous with superiority or excellence?
Student Answer: Product perspective
Transcendent perspective
Value perspective
Manufacturing perspective
Instructor Explanation: See Chapter 1, page 6.
Points Received: 5 of 5
Comments:
Question 2. Question : (TCO 2) The quality assurance function helps to achieve quality by
Student Answer: ensuring that the firm provides adequate training to its salespeople so that they can appropriately answer all customer queries.
ensuring that the firm complies with laws and regulations regarding such things as product labeling, packaging, safety, and transportation.
providing special statistical studies and analyses to the manufacturing or business support functions.
authorizing sufficient budgeting for equipment, training, and other means of assuring quality.
Instructor Explanation: See Chapter 1, page 27.
Points Received: 5 of 5
Comments:
Question 3. Question : (TCO 1) Which of the following is true regarding production of services?
Student Answer: Compared to manufacturing, it is easier for service organizations to identify and measure customers’ needs and performance standards, because they involve human contact.
The production of services typically requires a lower degree of customization than does manufacturing.
Compared to manufacturing, production of services is typically less labor intensive.
Services are produced and consumed simultaneously.
Instructor Explanation: See Chapter 1, page 24.
Points Received: 5 of 5
Comments:
Question 4. Question : (TCO 1) Kosher’s, a supermarket in Surbury, employs various strategies to provide good quality products to consumers at lower prices compared to other competing stores. This marketing strategy is most likely to influence the _____ perspective of quality.
Student Answer: user
product
manufacturing
value
Instructor Explanation: See Chapter 1, page 7.
Points Received: 5 of 5
Comments:
Question 5. Question : (TCO 1) Which of the following is true of quality management during the age of craftsmanship that existed before the advent of industrial revolution?
Student Answer: Inspection was the primary means of quality control.
Various statistical methods and control charts were being used to identify quality problems in production processes and to ensure consistency of output.
Ensuring quality of the products was the responsibility of the quality departments and not the workers who were directly involved in creating the products.
Quality assurance was informal and efforts were made to ensure that quality was built into products by the people who produced them.
Instructor Explanation: See Chapter 1, page 11.
Points Received: 5 of 5
Comments:
Question 6. Question : (TCO 2) According to Peter Scholtes, a noted consultant, when people don’t understand systems
Student Answer: they try to resist the process of change.
they are less likely to distinguish between fact and opinion.
they see the symptoms but not the deep causes of problems.
they don’t see events as individual incidents but assume it to be the combined result of several independent forces.
Instructor Explanation: See Chapter 2, page 59.
Points Received: 5 of 5
Comments:
Question 7. Question : (TCO 2) The maintenance of a quality management system is accomplished by
Student Answer: daily inspections.
weekly staff meetings.
internal audits.
external audits.
Instructor Explanation: See Chapter 2, page 79.
Points Received: 0 of 5
Comments:
Question 8. Question : (TCO 2) Who among the following in an organization are typically responsible for selecting appropriate technologies, equipment, and work methods for producing quality products?
Student Answer: Production workers
Salespeople
Industrial engineers
Tool engineers
Instructor Explanation: See Chapter 1, page 22.
Points Received: 5 of 5
Comments:
Question 9. Question : (TCO 1) Organizations can ensure that the quality is rooted in their culture by
Student Answer: encouraging employees to do more than what they are expected to do through reward programs.
internalizing quality at the personal level and encouraging employees to practice quality in all activities of life.
ensuring that the company follows all the laws and regulations regarding product labeling, packaging, and other marketing requirements.
allotting sufficient budget for equipment, training, and other means of assuring quality.
Instructor Explanation: See Chapter 1, page 30.
Points Received: 5 of 5
Comments:
Question 10. Question : (TCO 1) The value perspective of quality is most important at the _____ stage in the creation and delivery of goods and services.
Student Answer: manufacturing
design
marketing
distribution
Instructor Explanation: See Chapter 1, page 10, Figure 1.1.
- 1.Question : (TCO 1) The core management principles of TQM focus on the customer, teamwork, and what else?
Question 2. Question : (TCO 2) How do leading CEOs and academia define a TQM
Devry GSCM 326 Week 2 Quiz Latest
quizes week 2
Devry GSCM326 Week 2 Quiz Latest 2016 Jan.
- 1.Question : (TCO 3) Which of the following has the higher degree of customer focus?
Student Answer: Six Sigma
ISO 9000
Baldrige award
None of the above
Instructor Explanation: See Chapter 10, page 544.
Points Received: 0 of 5
Comments:
Question 2. Question : (TCO 3) According to your text, the Baldrige criteria, and Deming’s 14 points, communication of values, expectations, customer focus, and knowledge as a key area of the Senior Leadership item is discussed under
Student Answer: teach and institute leadership.
improve constantly.
learn the new philosophy.
statement of purpose.
Instructor Explanation: See Chapter 10, page 537.
Points Received: 5 of 5
Comments:
Question 3. Question : (TCO 3) In the context of the criteria for performance excellence, the _____ category provides real-time information (measures of progress) for evaluation and improvement of processes and products, in alignment with overall organizational strategy.
Student Answer: operations focus
results
strategic planning
measurement, analysis, and knowledge management
Instructor Explanation: See Chapter 10, pages 526–528.
Points Received: 5 of 5
Comments:
Question 4. Question : (TCO 3) The leadership category in the 2011–2012 Baldrige criteria consists of two examination items: Senior Leadership and
Student Answer: Support of Key Communities.
Governance and Societal Responsibilities.
Vision, Values, and Mission.
Communication and Organizational Performance.
Instructor Explanation: See Chapter 10, page 526.
Points Received: 5 of 5
Comments:
Question 5. Question : (TCO 3) Of the four levels of awards given in Australia, the _____ recipients will demonstrate approach and deployment that are well defined, planned, subject to review, and show evidence of improvement over time.
Student Answer: Foundation in Business Excellence Level
Bronze Award Level
Silver Award Level
Gold Award Level
Instructor Explanation: See Chapter 10, page 540.
Points Received: 5 of 5
Comments:
Question 6. Question : (TCO 4) In Juran’s quality trilogy, the process of preparing to meet quality goals is called
Student Answer: quality leadership.
quality control.
quality improvement.
quality planning.
Instructor Explanation: See Chapter 2, page 31.
Points Received: 5 of 5
Comments:
Question 7. Question : (TCO 4) Ishikawa is best known for developing a popular quality improvement tool called the
Student Answer: u-chart.
process capability index.
histogram.
cause-and-effect diagram.
Instructor Explanation: See Chapter 2, page 66.
Points Received: 5 of 5
Comments:
Question 8. Question : (TCO 4) In Deming’s view, _____ is the chief culprit of poor quality.
Student Answer: concurrent engineering
variation
agility of the production process
low level of tolerance in manufacturing
Instructor Explanation: See Chapter 2, page 49.
Points Received: 5 of 5
Comments:
Question 9. Question : (TCO 4) Which of the following is one of the four elements of Deming’s system of profound knowledge?
Student Answer: Quality leadership
Suboptimization
Understanding variation
Modern quality technology
Instructor Explanation: See Chapter 2, page 55.
Points Received: 5 of 5
Comments:
Question 10. Question : (TCO 4) With regard to quality management systems, a _____ serves as a permanent reference for implementing and maintaining the system.
Student Answer:
quality minute book
quality manual
quality policy
quality trilogy
Instructor Explanation: See Chapter 2, page 79.
- 1.Question : (TCO 4) Briefly state some the observations Peter Scholtes made concerning what happens when people do not understand psychology.
Question 2. Question : (TCO 3) How is Deming’s Point 3 (understanding inspection) addressed in the Baldrige Award?
Devry GSCM 326 Week 5 Quiz Latest
quiz 5
- 1.Question : (TCO 9) As a design tool, a _____ enables management to study and analyze processes prior to implementation in order to improve quality and operational performance.
Likert’s scale
flowchart
quality manual
affinity diagram
Question 2. Question : (TCO 9) Value-creation processes differ from support processes in that value-creation processes
provide the infrastructure for production or deliver processes to create or deliver the actual product.
rarely align with the organization’s core competencies and strategic objectives.
generally do not add value directly to the product or service.
are driven by external customer needs.
Question 3. Question : (TCO 9) When a service ranks low on the dimensions of customer contact, labor intensity, and customization, the service providers need to emphasize _____ to provide a high-quality service to the customers.
training provided to the employees
employee behavior
professional judgment of the employees
physical facilities and procedures
Question 4. Question : (TCO 8) In the context of service errors, which of the following is an example of a treatment error?
Working on the wrong order
Unclean facilities
Lack of courteous behavior
Doing work incorrectly
Question 5. Question : (TCO 9) The process of measuring a company’s performance against best-in-class companies and using that information as a basis to define the company’s targets, strategies, and implementation is known as
total quality management.
process mapping.
benchmarking.
reengineering.
Question 6. Question : (TCO 10) _____ systems allow organizations to share databases in a networking environment and store and process key data in a unique database, distributing them to a large group of users.
Juran’s quality trilogy
Quincunx experimental
The balanced scorecard
Enterprise resource planning
Question 7. Question : (TCO 10) _____ is the term that describes the quantitative modeling of cause-and-effect relationships between performance measures, such as the customer satisfaction and product quality or employee performance.
Programming
Mining
Interlinking
Enterprise resource planning
Question 8. Question : (TCO 10) Which of the following analytical approaches or technologies is most likely to be used for data mining?
Histogram
Pareto diagram
Quincunx experiment
Fuzzy logic
Question 9. Question : (TCO 10) _____ involves the process of identifying, capturing, organizing, and using knowledge assets to create and sustain competitive advantage.
Knowledge mining
Suboptimization
Knowledge management
Lean production
Question 10. Question : (TCO 10) The ability to identify and transfer best practices within the organization is sometimes called
enterprise resource planning.
interlinking.
internal benchmarking.
data mining.
- 1.Question : (TCO 1) Briefly describe supplier certification.
Question 2. Question : (TCO 10) What are two of the nice criteria businesses use when selecting appropriate measures and indicators of performance?
- Is it effective in measuring performance?
Devry GSCM 326 Week 6 Quiz Latest
week 6
- 1.Question : (TCO 11) The component of statistical methodology that includes the collection, organization, and summarization of data is called
descriptive statistics.
probability distribution.
statistical inference.
predictive statistics.
Question 2. Question : (TCO 11) The process of developing predictions about the future based on historical data is
predictive statistics.
descriptive statistics.
inference statistics.
random inference.
Question 3. Question : (TCO 11) Which of the following is not a type of sampling scheme?
Stratified sampling
Biased sampling
Cluster sampling
Judgment sampling
Question 4. Question : (TCO 11) Calculating the variance for 10 lengths of steel is an example of which of the following?
Descriptive statistics
Statistical inference
Predictive statistics
Analytical statistics
Question 5. Question : (TCO 11) If the process mean and variance do not change over time, the process is considered to be
in statistical control.
normally distributed.
stable.
capable.
Question 6. Question : (TCO 12) With respect to Pareto analysis, a Pareto _____ is one in which the characteristics observed are ordered from largest frequency to smallest.
quincunx
histogram
charter
distribution
Question 7. Question : (TCO 12) Data such as production volume, cost, and customer satisfaction indexes are often plotted on a _____, which displays the data over time.
check sheet
control chart
run chart
SIPOC diagram
Question 8. Question : (TCO 12) Attribute data are
discrete.
not measurable.
nonrandom.
continuous.
Question 9. Question : (TCO 12) The _____ is used to monitor the centering of the process.
X-bar chart
R-chart
P-chart
NP-chart
Question 10. Question : (TCO 12) Process capability calculations make little sense if the process
data were taken over a period of time.
is not in statistical control.
variations are due to common causes.
is not initiated.
- 1.Question : (TCO 12) Six samples of subgroup size 7 (n = 7) were collected.Determine the upper control limit (UCL) for an X-bar chart if the mean of the sample averages is 4.7 and the mean of the sample ranges is 0.35.
Factors for calculating control limits
n A2 D3 D4
2 1.880 0 3.267
3 1.023 0 2.574
4 0.729 0 2.282
5 0.577 0 2.114
6 0.483 0 2.004
7 0.419 0 1.924
Question 2. Question : (TCO 12) Twenty samples of subgroup size of 4 (n = 4) were collected for a variable measurement.Determine the upper control limit (UCL) for an R-chart if the mean of the sample ranges equals 4.4.
Factors for calculating control limits
n A2 D3 D4
2 1.880 0 3.267
3 1.023 0 2.574
4 0.729 0 2.282
5 0.577 0 2.114
6 0.483 0 2.004
- 1.Question : (TCO 2) Which of the following perspectives of quality considers quality to be synonymous with superiority or excellence?
Student Answer: Product perspective
Transcendent perspective
Value perspective
Manufacturing perspective
Instructor Explanation: See Chapter 1, page 6.
Points Received: 5 of 5
Comments:
Question 2. Question : (TCO 2) The quality assurance function helps to achieve quality by
Student Answer: ensuring that the firm provides adequate training to its salespeople so that they can appropriately answer all customer queries.
ensuring that the firm complies with laws and regulations regarding such things as product labeling, packaging, safety, and transportation.
providing special statistical studies and analyses to the manufacturing or business support functions.
authorizing sufficient budgeting for equipment, training, and other means of assuring quality.
Instructor Explanation: See Chapter 1, page 27.
Points Received: 5 of 5
Comments:
Question 3. Question : (TCO 1) Which of the following is true regarding production of services?
Student Answer: Compared to manufacturing, it is easier for service organizations to identify and measure customers’ needs and performance standards, because they involve human contact.
The production of services typically requires a lower degree of customization than does manufacturing.
Compared to manufacturing, production of services is typically less labor intensive.
Services are produced and consumed simultaneously.
Instructor Explanation: See Chapter 1, page 24.
Points Received: 5 of 5
Comments:
Question 4. Question : (TCO 1) Kosher’s, a supermarket in Surbury, employs various strategies to provide good quality products to consumers at lower prices compared to other competing stores. This marketing strategy is most likely to influence the _____ perspective of quality.
Student Answer: user
product
manufacturing
value
Instructor Explanation: See Chapter 1, page 7.
Points Received: 5 of 5
Comments:
Question 5. Question : (TCO 1) Which of the following is true of quality management during the age of craftsmanship that existed before the advent of industrial revolution?
Student Answer: Inspection was the primary means of quality control.
Various statistical methods and control charts were being used to identify quality problems in production processes and to ensure consistency of output.
Ensuring quality of the products was the responsibility of the quality departments and not the workers who were directly involved in creating the products.
Quality assurance was informal and efforts were made to ensure that quality was built into products by the people who produced them.
Instructor Explanation: See Chapter 1, page 11.
Points Received: 5 of 5
Comments:
Question 6. Question : (TCO 2) According to Peter Scholtes, a noted consultant, when people don’t understand systems
Student Answer: they try to resist the process of change.
they are less likely to distinguish between fact and opinion.
they see the symptoms but not the deep causes of problems.
they don’t see events as individual incidents but assume it to be the combined result of several independent forces.
Instructor Explanation: See Chapter 2, page 59.
Points Received: 5 of 5
Comments:
Question 7. Question : (TCO 2) The maintenance of a quality management system is accomplished by
Student Answer: daily inspections.
weekly staff meetings.
internal audits.
external audits.
Instructor Explanation: See Chapter 2, page 79.
Points Received: 0 of 5
Comments:
Question 8. Question : (TCO 2) Who among the following in an organization are typically responsible for selecting appropriate technologies, equipment, and work methods for producing quality products?
Student Answer: Production workers
Salespeople
Industrial engineers
Tool engineers
Instructor Explanation: See Chapter 1, page 22.
Points Received: 5 of 5
Comments:
Question 9. Question : (TCO 1) Organizations can ensure that the quality is rooted in their culture by
Student Answer: encouraging employees to do more than what they are expected to do through reward programs.
internalizing quality at the personal level and encouraging employees to practice quality in all activities of life.
ensuring that the company follows all the laws and regulations regarding product labeling, packaging, and other marketing requirements.
allotting sufficient budget for equipment, training, and other means of assuring quality.
Instructor Explanation: See Chapter 1, page 30.
Points Received: 5 of 5
Comments:
Question 10. Question : (TCO 1) The value perspective of quality is most important at the _____ stage in the creation and delivery of goods and services.
Student Answer: manufacturing
design
marketing
distribution
Instructor Explanation: See Chapter 1, page 10, Figure 1.1.
- 1.Question : (TCO 1) The core management principles of TQM focus on the customer, teamwork, and what else?
Question 2. Question : (TCO 2) How do leading CEOs and academia define a TQM
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Devry GSCM 326 All Week Quiz Latest
Devry GSCM 326 All Week Quiz Latest
