Devry BSOP 326 Week 2 Check Point Latest

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Question 3. Question :

(TCO 4) Deming’s services were not requested in the United States until

1960s.

1970s.

1980s.

1990s.

: See page 10

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Comments:

Question 4. Question :

(TCO 3) The Deming Prize was established in which of the following countries?

Japan

Germany

The United States

Sweden

: See Page 11

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Comments:

Question 5. Question :

(TCO 3) The framework for companywide quality control in Japan is provided by _____.

the Shewhart Award

the Grant Award

the Deming Prize

the Baldrige Award

: See page 11

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Comments:

Question 6. Question :

(TCO 3) The original aim of ISO 9000 was to ensure that

a forum for information exchange was available.

award products and services provided by registered organizations were consistently fit for their intended purpose.

firms adopt quality-and productivity-improvement approaches.

awareness of productivity and quality were promoted.

: See page 233

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Comments:

Question 7. Question :

(TCO 4) Which of the following individuals is credited with having the greatest influence on quality management?

Philip B. Crosby

  1. W.Edwards Deming

Kaoru Ishikawa

Joseph M. Juran

: See page 10

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Comments:

Question 8. Question :

(TCO 3) The Malcolm Baldrige National Quality Award serves several purposes, except _____.

to help improve organizational performance practices

to facilitate communication and sharing of best practices

for guiding organizational planning and opportunities for learning

to encourage the use of quantitative analysis to improve quality

: See Lecture, Malcolm Baldrige Award

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Comments:

Question 9. Question :

(TCO 3) All of the following are true regarding ISO 9000 series, except _____.

ISO-certified organizations are assured of providing superior product quality

the requirements provide a structure for a basic quality assurance system

the standards describe processes affecting quality

individual sites, not entire companies, must achieve registration individually

: See Chapter 14

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Comments:

Question 10. Question :

(TCO 3) The Malcolm Baldrige National Quality Award was established by which of the following?

Several American automobile industry executives

The American Society for Quality (ASQ)

An act of Congress

The Baldrige Consulting Group

: See page 7

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Comments:

Question 11. Question :

(TCO 4) The Deming philosophy focuses on improvements in product and service quality by _____.

inspecting 100% of output

reducing variation

reducing customer complaints

separating the planning and execution functions

: See Lecture, The Deming Approach

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Comments:

Question 12. Question :

(TCO 4) Deming stressed that the ultimate responsibility for quality improvement lies with _____.

design engineers

inspectors

top management

material suppliers

: See page 12

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Comments:

Question 13. Question :

(TCO 3) ISO 9001 provides specific requirements for _____.

terms and definitions used

a quality management system

improving quality

outgoing quality levels

: See pages 234—235

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Comments:

Question 14. Question :

TCO 3) The entity created under Public Law 100-107 is

Deming Prize

American Society for Quality Control Award

Malcolm Baldrige National Quality Award

ISO 9000 certification program

: See Lecture

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Comments:

Question 15. Question :

(TCO 3) A cheaper alternative to competing for the Baldrige award is _____.

The Deming Prize

Shingo Award

state competitions

Juran Prize

: See page 438

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Comments:

Question 16. Question :

(TCO 3) The Malcolm Baldrige National Quality Award came into existence in _____?

1980

1982

1987

1990

: See Lecture, Malcolm Baldrige Award

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Comments:

Question 17. Question :

(TCO 3) The categories of criteria for the Baldrige award include all of the following except _____.

leadership

strategic planning

customer focus

process focus

: See page 119

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Comments:

Question 18. Question :

(TCO 4) Meeting quality goals during operations are which of the processes of Juran’s Quality Trilogy?

Quality control

Quality design

Quality improvement

Quality planning

: See page 14

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Comments:

Question 19. Question :

(TCO 4) Two United State consultants who worked with Japanese managers during the 1950s to improve the quality of Japanese products were which of the following individuals?

Crosby and Deming

Juran and Crosby

Crosby and Feigenbaum

Deming and Juran

: See pages 13—14

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Comments:

Question 20. Question :

(TCO 4) Unlike Deming and Juran, _____ idea was that quality was free.

Taguchi’s

Crosby’s

Ishikawa’s

Shewhart’s

: See Lecture

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Comments:

Question 21. Question :

(TCO 4) Which of the following is true regarding inspection under the Deming philosophy?

Inspection encourages quality production.

Inspection can be used to ensure quality.

Inspection should not be depended upon to improve quality.

Inspection adds value to the product.

: See page 12

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Comments:

Question 22. Question :

(TCO 3) Companies found that the real value is in the ______.

winning an award

prestige

preparation

advertising

: See page 438

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Comments:

Question 23. Question :

(TCO 4) Which of the following is not a part of the Deming’s approach?

Constancy of purpose

Removing barriers

Management by objectives

Stop depending on inspection

: See pages 10—12

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Comments:

Question 24. Question :

(TCO 4) Which of the following represents a point of disagreement between Deming and Juran?

Upper management requires training and experience in managing for quality.

Change can be accomplished within the organization’s existing structure.

Commitment by top management is a necessity.

Employees need to know who uses their products.

: See Lecture, Juran’s Philosophy

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Comments:

Question 25. Question :

(TCO 4) The total quality perspective states that higher levels of _____ lead to higher levels of _____.

automation; quality

quality; productivity

inventory; quality

inspection; quality

: See page 8

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Comments:

Question 26. Question :

(TCO 4) The quality pioneer that espoused the idea of “zero-defects management” is which of the following individuals?

Joseph M. Juran

Frederick Taylor

Armand Feigenbaum

Philip B. Crosby

: See page 14

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Comments:

Question 27. Question :

(TCO 4) Which of the following is the primary reason for Deming’s position that slogans should be eliminated?

They create adversarial relationships.

Slogans benefit customers more than workers.

Not all workers can read the slogans.

Slogans are costly to maintain and periodically update.

: See page 12

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Comments:

Question 28. Question :

(TCO 3) ISO 9000 recertification is required every _____.

3 years

5 years

7 years

9 years

: See Lecture, ISO 9000 Series

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Comments:

Question 29. Question :

(TCO 3) ISO 9000 requires that organizations develop a _____.

government

quality management system

retail approach

service

: See page 234

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Comments:

Question 30. Question :

(TCO 4) The Profound Knowledge system is attributed to which of the following?

Philip B. Crosby

  1. W.Edwards Deming

Armand Feigenbaum

Joseph M. Juran

: See Lecture, The Deming Approach

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Comments:

 

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