Devry BSOP 326 All Check Points Latest

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Devry BSOP 326 All Check Points Latest

Devry BSOP 326  Week 1 Check Point Latest

The Demg Cycle cludes all of the followg except

plan.

do.

assess.

check.

: See page 11

: 2 of 2

Comments:

Question 2. Question :

TCO 1) Which of the followg is most appropriate describg the quality efforts undertaken with the scientific-management philosophy?

Defect prevention was emphasized.

Quality circles were extensively used.

Use of spection was widespread.

Quality was every worker’s responsibility.

: See page 6

: 2 of 2

Comments:

Question 3. Question :

(TCO 1) An employee’s _____ can be identified through the answer to the question: “Who receives any item or formation as a result of the work he or she performs?”

customers

suppliers

consumers

purchasers

: See page 96

: 2 of 2

Comments:

Question 4. Question :

(TCO 2) Systems thkg can be applied to the analysis of _____.

manufacturg processes but not service processes

service processes but not manufacturg processes

any organization

neither manufacturg processes nor service processes

: See Lecture, The Systems Perspective

: 2 of 2

Comments:

Question 5. Question :

(TCO 1) Which of the followg is most appropriate describg the quality efforts used the early 20th century?

Defect prevention was emphasized.

Quality circles were extensively used.

Use of spection was widespread.

Quality was every worker’s responsibility.

: See page 7

: 2 of 2

Comments:

Question 6. Question :

(TCO 1) My friend said to me, “Recently, I bought a pair of shoes. I wore them for a few days but noticed the laces would not stay tied. I took the shoes back to the store, but the clerk said the laces were fe. I won’t buy that brand of shoe aga.” Which of the followg types of quality did my friend use to judge the shoes as beg of low quality?

User-based

Value-based

Product-based

Judgmental

: See Lecture

: 2 of 2

Comments:

Question 7. Question :

(TCO 2) Which of the followg is NOT generally true about service organizations?

Customers often are volved the service process.

Services are tangible.

Services cannot be stored, ventoried, or spected prior to delivery.

Services are produced and consumed simultaneously.

:developed for services

customers are more volved manufacturg dustries

the outputs are less tangible

: See Lecture, Manufacturg and Service Quality

: 2 of 2

Comments:

Question 16. Question :

(TCO 2) Services are generally _____ tensive, whereas manufacturg is more _____ tensive.

labor; equipment

quality; quantity

put; output

profit; cost

: See Lecture, Manufacturg and Service Quality

: 2 of 2

Comments:

Question 17. Question :

(TCO 2) Services differ from manufactured goods which of the followg ways?

Service output is more easily measured.

Services tend to be produced and consumed simultaneously.

Service output is generally more tangible.

Providg service requires a lower degree of customization than does manufacturg.

: See Lecture, Manufacturg and Service Quality

: 2 of 2

Comments:

Question 18. Question :

(TCO 1) Which of the followg is a defition of the product-based quality?

The quantities of product attributes.

Not all products are fit for use.

Consumers frequently confuse products with services.

Product-based quality cannot be defed precisely; you just know it when you see it.

: See Lecture

: 2 of 2

Comments:

Question 19. Question :

(TCO 2) Which of the followg systems do not have a role to play assurg quality a manufacturg firm?

Sales

Purchasg

Product design

None of the above

: Lecture, The Systems Perspective

: 2 of 2

Comments:

Question 20. Question :

(TCO 1) A consumer purchases a generic product at a cost of $5.00 stead of the competg brand-name product that sells for $7.00.The consumer feels that there is no difference quality between the generic and brand-name products. This scenario illustrates which of the followg defitions of quality?

Manufacturg-based

Value-based

Product-based

User-based

: See Lecture

: 2 of 2

Comments:

Question 21. Question :

(TCO 2) Viewg a McDonald’s restaurant as beg composed of order takg and cashier, grillg and food preparation, drive-through, purchasg, and trag processes is an example of _____.

systems thkg

resource alignment

functional analysis

reengeerg

: See Lecture, The Systems Perspective

: 2 of 2

Comments:

Question 22. Question :

(TCO 1) At the organizational level, quality concerns should center on meetg the requirements of the

ternal customer.

engeers and designers.

external customer.

top executives.

: See page 97

: 2 of 2

Comments:

Question 23. Question :

(TCO 2) Systems thkg _____.

has yet to be viewed as an important aspect the managg of quality

has been determed to be an unimportant aspect the managg of quality

TQM

is a controversial topic among quality-management professionals

: See Lecture, The Systems Perspective

: 0 of 2

Comments:

Devry BSOP 326  Week 2 Check Point Latest

Question 3. Question :

(TCO 4) Deming’s services were not requested in the United States until

1960s.

1970s.

1980s.

1990s.

: See page 10

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Comments:

Question 4. Question :

(TCO 3) The Deming Prize was established in which of the following countries?

Japan

Germany

The United States

Sweden

: See Page 11

2 of 2

Comments:

Question 5. Question :

(TCO 3) The framework for companywide quality control in Japan is provided by _____.

the Shewhart Award

the Grant Award

the Deming Prize

the Baldrige Award

: See page 11

2 of 2

Comments:

Question 6. Question :

(TCO 3) The original aim of ISO 9000 was to ensure that

a forum for information exchange was available.

award products and services provided by registered organizations were consistently fit for their intended purpose.

firms adopt quality-and productivity-improvement approaches.

awareness of productivity and quality were promoted.

: See page 233

2 of 2

Comments:

Question 7. Question :

(TCO 4) Which of the following individuals is credited with having the greatest influence on quality management?

Philip B. Crosby

1. W.Edwards Deming

Kaoru Ishikawa

Joseph M. Juran

: See page 10

2 of 2

Comments:

Question 8. Question :

(TCO 3) The Malcolm Baldrige National Quality Award serves several purposes, except _____.

to help improve organizational performance practices

to facilitate communication and sharing of best practices

for guiding organizational planning and opportunities for learning

to encourage the use of quantitative analysis to improve quality

: See Lecture, Malcolm Baldrige Award

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Comments:

Question 9. Question :

(TCO 3) All of the following are true regarding ISO 9000 series, except _____.

ISO-certified organizations are assured of providing superior product quality

the requirements provide a structure for a basic quality assurance system

the standards describe processes affecting quality

individual sites, not entire companies, must achieve registration individually

: See Chapter 14

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Comments:

Question 10. Question :

(TCO 3) The Malcolm Baldrige National Quality Award was established by which of the following?

Several American automobile industry executives

The American Society for Quality (ASQ)

An act of Congress

The Baldrige Consulting Group

: See page 7

2 of 2

Comments:

Question 11. Question :

(TCO 4) The Deming philosophy focuses on improvements in product and service quality by _____.

inspecting 100% of output

reducing variation

reducing customer complaints

separating the planning and execution functions

: See Lecture, The Deming Approach

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Comments:

Question 12. Question :

(TCO 4) Deming stressed that the ultimate responsibility for quality improvement lies with _____.

design engineers

inspectors

top management

material suppliers

: See page 12

2 of 2

Comments:

Question 13. Question :

(TCO 3) ISO 9001 provides specific requirements for _____.

terms and definitions used

a quality management system

improving quality

outgoing quality levels

: See pages 234—235

2 of 2

Comments:

Question 14. Question :

TCO 3) The entity created under Public Law 100-107 is

Deming Prize

American Society for Quality Control Award

Malcolm Baldrige National Quality Award

ISO 9000 certification program

: See Lecture

2 of 2

Comments:

Question 15. Question :

(TCO 3) A cheaper alternative to competing for the Baldrige award is _____.

The Deming Prize

Shingo Award

state competitions

Juran Prize

: See page 438

2 of 2

Comments:

Question 16. Question :

(TCO 3) The Malcolm Baldrige National Quality Award came into existence in _____?

1980

1982

1987

1990

: See Lecture, Malcolm Baldrige Award

2 of 2

Comments:

Question 17. Question :

(TCO 3) The categories of criteria for the Baldrige award include all of the following except _____.

leadership

strategic planning

customer focus

process focus

: See page 119

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Comments:

Question 18. Question :

(TCO 4) Meeting quality goals during operations are which of the processes of Juran’s Quality Trilogy?

Quality control

Quality design

Quality improvement

Quality planning

: See page 14

2 of 2

Comments:

Question 19. Question :

(TCO 4) Two United State consultants who worked with Japanese managers during the 1950s to improve the quality of Japanese products were which of the following individuals?

Crosby and Deming

Juran and Crosby

Crosby and Feigenbaum

Deming and Juran

: See pages 13—14

2 of 2

Comments:

Question 20. Question :

(TCO 4) Unlike Deming and Juran, _____ idea was that quality was free.

Taguchi’s

Crosby’s

Ishikawa’s

Shewhart’s

: See Lecture

2 of 2

Comments:

Question 21. Question :

(TCO 4) Which of the following is true regarding inspection under the Deming philosophy?

Inspection encourages quality production.

Inspection can be used to ensure quality.

Inspection should not be depended upon to improve quality.

Inspection adds value to the product.

: See page 12

2 of 2

Comments:

Question 22. Question :

(TCO 3) Companies found that the real value is in the ______.

winning an award

prestige

preparation

advertising

: See page 438

2 of 2

Comments:

Question 23. Question :

(TCO 4) Which of the following is not a part of the Deming’s approach?

Constancy of purpose

Removing barriers

Management by objectives

Stop depending on inspection

: See pages 10—12

2 of 2

Comments:

Question 24. Question :

(TCO 4) Which of the following represents a point of disagreement between Deming and Juran?

Upper management requires training and experience in managing for quality.

Change can be accomplished within the organization’s existing structure.

Commitment by top management is a necessity.

Employees need to know who uses their products.

: See Lecture, Juran’s Philosophy

2 of 2

Comments:

Question 25. Question :

(TCO 4) The total quality perspective states that higher levels of _____ lead to higher levels of _____.

automation; quality

quality; productivity

inventory; quality

inspection; quality

: See page 8

2 of 2

Comments:

Question 26. Question :

(TCO 4) The quality pioneer that espoused the idea of “zero-defects management” is which of the following individuals?

Joseph M. Juran

Frederick Taylor

Armand Feigenbaum

Philip B. Crosby

: See page 14

2 of 2

Comments:

Question 27. Question :

(TCO 4) Which of the following is the primary reason for Deming’s position that slogans should be eliminated?

They create adversarial relationships.

Slogans benefit customers more than workers.

Not all workers can read the slogans.

Slogans are costly to maintain and periodically update.

: See page 12

2 of 2

Comments:

Question 28. Question :

(TCO 3) ISO 9000 recertification is required every _____.

3 years

5 years

7 years

9 years

: See Lecture, ISO 9000 Series

2 of 2

Comments:

Question 29. Question :

(TCO 3) ISO 9000 requires that organizations develop a _____.

government

quality management system

retail approach

service

: See page 234

2 of 2

Comments:

Question 30. Question :

(TCO 4) The Profound Knowledge system is attributed to which of the following?

Philip B. Crosby

1. W.Edwards Deming

Armand Feigenbaum

Joseph M. Juran

: See Lecture, The Deming Approach

2 of 2

Comments:

Devry BSOP 326  Week 3 Check Point Latest

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Question 1. Question : TCO 11) A standard deviation is a _____.

sample

descriptive statistic

census

inference statistic

Question 2. Question : TCO 11) An arbitrary sample of pertinent data is a _____.

judgment sample

simple random sample

systematic sample

stratified sample

Question 3. Question : (TCO 11) The sampling method in which every item in the population has an equal probability of being selected is called which of the following?

Simple random sampling

Stratified sampling

Systematic sampling

Judgment sampling

Question 4. Question : (TCO 11) Samples are selected to obtain data about the characteristics of _____.

an experiment

statistic

a population

parameter

Question 5. Question : (TCO 11) A system governed only by common cause variation is a system that exhibits which of the following?

It is highly productive

In control

It meets a customer’s quality specifications.

It has zero natural variation.

Question 6. Question : (TCO 12) Which of the following tools is used to identify and isolate causes of a problem?

Shewart diagram

Scatter diagram

Cause-and-effect diagram

Histogram

Question 7. Question : (TCO 12) Another name for a cause-and-effect diagram is which of the following?

Histogram

Run chart

Check sheet

Fishbone diagram

Question 8. Question : (TCO 12) SPC allows workers to separate the _____ causes of variation from natural causes.

random

special

catastrophic

surprising

Question 9. Question : (TCO 12) Which of the following charts is used to monitor the total number of defects per unit when a constant subgroup size is employed?

S-chart

C-chart

P-chart

U-chart

Question 10. Question : (TCO 12) A bank observes that most customer complaints come from only a small subset of its total customer base. This is an example of which of the following?

Clustering analysis

The Pareto principle

Data skewing

The central limit theorem

Question 11. Question : (TCO 12) Determine the sample standard deviation(s) for the following data: 7, 8, 2, 1, 3, and 5.

s = 2.805

s = 3.266

s = 2.927

s = 3.578

Comments:

Question 12. Question : (TCO 12) Six samples of subgroup size 6 (n=6) were collected. Determine the upper control limit (UCL) for an X-Bar chart if the mean of the sample averages is 4.7 and mean of the sample ranges is 0.35. .

CHART

UCL = 4.86905

UCL = 4.90195

UCL = 4.72250

UCL = 5.05805

Question 13. Question : (TCO 12) Twenty samples of subgroup size of 5 (n = 5) were collected for a variable measurement.Determine the upper control limit (UCL) for an R-chart if the mean of the sample ranges equals 4.4.

TABLE

UCL = 9.3060

UCL = 1.4695

UCL = 11.3256

UCL = 8.8176

TCO 11) Describe how a frequency distribution relates to process variability.

Question 2. Question : (TCO 11) From the standpoint of SPC, what does the standard deviation measure?

Question 3. Question : (TCO 11) Describe the purpose of a cause-and-effect diagram.

Question 4. Question : (TCO 12) Explain the difference between Type I and Type II errors in the context of a control chart. Why is it important to give operators control over their processes?

Question 5. Question : (TCO 12) Outline the basic steps for setting up a control chart to monitor a process and determine its process capability.

 

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Devry BSOP 326 All Check Points Latest